Glossary
Audit trail
The audit trail is the chronological log of every change made to a booking, job, payment or invoice.
When a customer disputes a charge or a warranty claim reaches back six months, an audit trail is the difference between confidence and guessing.
See also
More glossary terms
MOT
The MOT is the annual UK roadworthiness test for vehicles over 3 years old. Here's what it means for a garage.
Class 4 MOT
Class 4 covers most cars and light vans up to 3,000kg. Here's how it affects workshop scheduling.
Class 7 MOT
Class 7 covers goods vehicles between 3,000kg and 3,500kg. Here's what it means for a garage.
DVLA
The DVLA is the UK's driver and vehicle licensing agency. It's the source of truth for reg-based data.
DVSA
The DVSA regulates MOT testing and vehicle standards in the UK. It's the rule-maker your MOT bay follows.
Workshop bay
A workshop bay is one work area — usually a lift or a floor space — that can hold one vehicle at a time.