A well-run workshop uses labour-time to price, not a mechanic's mood. This guide covers the framework we recommend for UK independents.
Set one labour rate
One customer-facing labour rate per bay type. Split diagnostic vs mechanical if you want, but keep it to two.
Publish the rate in the customer booking terms — trust matters more than a hidden fiver.
Use labour-time books, not guesswork
Autodata / HaynesPro / manufacturer data give you a defensible time. Deviating up needs a note; deviating down is a competitive advantage.
Price = labour + parts + consumables + VAT
Consumables (bolts, clips, cleaner) belong on every invoice as a small % or fixed line — not absorbed into your margin.
Frequently asked questions
- Should I match nearby dealer rates?
- Match the value, not the number. A £75 rate with fast turnaround beats a £110 rate with a 3-day wait.
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